FAQs

1. You must attach the monitor to the arm, and you must place the arm in the mount, prior to attempting adjustments.

2. Press the arm down to approximately parallel with the desk prior to turning the strength adjustment screw. This relieves pressure on the gas cylinder and makes it easier to adjust.

3. If the arm is too strong, turn the adjustment screw clockwise. If the arm is too weak, turn the adjustment screw counter-clockwise. Depending on the weight of your monitor, you may have to make 15-20 turns. After each few turns, stop to check to see if the monitor remains in place when you remove your hand from it.

4. If you follow these steps and are still unable to get the arm to float, or if you reach a point where you can no longer turn the screw, it is possible that your monitor is outside of the weight range of your mounting arm. Please contact HAT Collective Healthcare customer support at 408 437 8770. for assistance or watch the video.

You can adjust the tension of the tilter by using the hex key that was included with your monitor arm.

For Next Gen Tilter adjustments, watch the video here.

For 8336 Tilter adjustments, watch the video here.

VESA-compliant monitors follow an industry-standard mounting system. There will be a 75mm (about 3″) or 100mm (about 4″) square screw hole pattern on the back of your monitor. If you do not see one, remove the base from the monitor (see your monitor’s User’s Guide for instructions on how to do this).

Visit our warranty page for more information.

For orders placed by phone, HAT Collective Healthcare can accept credit cards or credit terms to qualifying customers.

To apply for credit, please contact HAT Collective Healthcare customer service or sales team at 800 524 2744.

Our normal business hours are 8:30am – 7:30pm EST Monday-Friday. During non-business hours, you can email to healthcare@hatcollective.com and your inquiry will be responded to the next business day.

• DEFECTIVE ITEMS — Defective items may be returned within limits of the Warranty.

• CUSTOM-CONFIGURED ITEMS — Non-defective Custom-configured Items are not returnable.

• RETURNS: All returns must be labeled with a valid Return Authorization (R/A) number on the outside of packaging. Shipments without R/A numbers will be rejected. R/A numbers may be obtained by calling Seller. Products must be returned to Seller within 30 days.

• It is Buyer’s responsibility to examine goods upon receipt and to notify Seller with any concerns. Any claims against Seller for apparent defects, errors or shortages must be made by the purchaser within three (3) working days after any receipt date. Failure by the Buyer to make any claim against Seller within (3) days shall constitute acceptance of the goods and waiver of any apparent defects, errors or shortages.

• DEFECTIVE ITEMS — Defective items may be returned within limits of the Warranty.

Please contact customer service at 800 524. 2744.